Refund policy

Blu Lotus Boutique Return & Refund Policy

We want you to love your purchase. If something isn't right, we're here to help.

What Can Be Returned

  • Start your return within 30 days of delivery, and ship it back within 30 days of approval.
  • Items must be unused, unworn, and in original packaging with tags attached.
  • Non-returnable: swimwear, lingerie, bodysuits, accessories, and final sale items.

How to Return

  1. Request—Email style@blulotusboutique.com or visit our Returns Portal (https://account.blulotusboutique.com).
  2. Ship—After your return is approved, we'll send return instructions and a prepaid return shipping label. Use the label to mail your item back within 30 days of approval. The actual cost of the return label will be deducted from your refund, unless the item was incorrect, defective, or damaged.
  3. Refund — Once we receive and inspect your return, we'll process it within 3–7 business days. Your refund will then be issued to your original payment method within 3–5 business days. Please allow an additional 5–10 business days for the credit to appear on your statement, depending on your financial institution.

Return Shipping

  • Customers are responsible for return shipping costs. We provide a prepaid return shipping label and deduct its actual cost from your refund. If the item was incorrect, defective, or damaged, we cover return shipping and do not deduct the label cost from your refund.
  • Send returns to: Blu Lotus Boutique, 5896 Jasmine Lane, Westlake, FL 33470.

Exchanges

  • We don't offer direct exchanges. Please place a new order and return the original item.

Damaged or Wrong Items

  • Contact us within 7 days of delivery with photos, and we'll replace or refund it at no cost.

Good to Know

  • Refunds go to your original payment method. Shipping fees are non-refundable.
  • Store credit is issued as a gift card that never expires.
  • All returns are inspected. Items that are worn, altered, damaged, or ineligible may receive a reduced refund or none.
  • We reserve the right to refuse returns showing signs of excessive wear, fraud, or wardrobing. Non-Blu Lotus items sent to us will be discarded.

Questions? Reach us at style@blulotusboutique.com. Thank you for shopping with us!