Refund policy
Blu Lotus Boutique Return & Refund Policy
We want you to love your purchase. If something isn't right, we're here to help.
What Can Be Returned
- Start your return within 30 days of delivery, and ship it back within 30 days of approval.
- Items must be unused, unworn, and in original packaging with tags attached.
- Non-returnable: swimwear, lingerie, bodysuits, accessories, and final sale items.
How to Return
- Request — Email style@blulotusboutique.com or visit our Returns Portal (https://account.blulotusboutique.com).
- Ship — We'll send return instructions and a prepaid label. Mail your item back within 30 days.
- Refund — Once we receive and inspect your return, we'll process it within 3–7 business days. Your refund will then be issued to your original payment method within 3–5 business days. Please allow an additional 5–10 business days for the credit to appear on your statement, depending on your financial institution.
Return Shipping
- A $7 fee applies (deducted from your refund) — waived if the item was incorrect, defective, or damaged.
- Send returns to: Blu Lotus Boutique, 5896 Jasmine Lane, Westlake, FL 33470.
Exchanges
- We don't offer direct exchanges. Please place a new order and return the original item.
Damaged or Wrong Items
- Contact us within 7 days of delivery with photos, and we'll replace or refund it at no cost.
Good to Know
- Refunds go to your original payment method. Shipping fees are non-refundable.
- Store credit is issued as a gift card that never expires.
- All returns are inspected. Items that are worn, altered, damaged, or ineligible may receive a reduced refund or none.
- We reserve the right to refuse returns showing signs of excessive wear, fraud, or wardrobing. Non-Blu Lotus items sent to us will be discarded.
Questions? Reach us at style@blulotusboutique.com. Thank you for shopping with us!